FAQ

FAQs

How do I start services with SOUND?

You can begin your journey in three ways:

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1. Call Us: Contact our admissions team at 206-901-2000 to speak with a specialist. ‍

2. Online Request: Fill out our Appointment Request Form, and a member of our team will reach out to you.

3. Walk-in: Visit any of our clinic locations during designated walk-in hours for a same-day screening.

Do I need a referral from a doctor?

No. You do not need a referral. SOUND is committed to low-barrier access, and anyone can request services directly.

What insurance do you accept?

We accept many insurance plans, including:

· Medicaid / Apple Health (All plans)

· Medicare (contact us to verify your plan)

· Commercial Insurance (Please contact us to verify your plan)

· Uninsured: We offer a sliding fee scale based on income and family size. No one is turned away due to an inability to pay for established services.

What kind of therapy do you provide?

SOUND offers a wide range of behavioral health services, including:

Individual therapy

Group therapy

Family and couples counseling

Substance-use treatment

Psychiatric care and medication management

All services are delivered using evidence-based, trauma-informed approaches tailored to each person’s needs.

What should I bring to my first appointment?

To make your intake process easier, please bring:

A form of Photo ID.

Your insurance card (if applicable).

A list of any current medications you are taking.

Note: If you are missing these items, please come anyway. We will work with you to gather what is needed.

Are services provided in person or remotely?

We offer both! You can receive care in person at one of our many King County locations or via secure Telehealth (video/phone) from the comfort of your home.

Is SOUND only for residents of King County?

No, while many of our programs are funded for King County residents, we provide behavioral-health services to individuals from anywhere in Washington State.

If you live outside King County and we are not the best fit for your needs, we will help you find services and supports closer to where you live.

What is the difference between calling SOUND and calling 988?

988 is a 24/7 national suicide and crisis lifeline for immediate emotional distress or an active behavioral health crisis. You should call 988 if you need urgent support or a mobile crisis response.

SOUND provides ongoing clinical care, such as therapy, psychiatric services, substance-use treatment, and long-term recovery support. SOUND is your partner in continued care after the crisis has passed.

Who will be on my care team?

Our Experts

Therapists and Counselors: Licensed professionals who provide individual, family, and group therapy to help you navigate emotions, trauma, and life challenges.

Psychiatrists and Psychiatric Nurse Practitioners: Medical providers who can diagnose health conditions and, when appropriate, prescribe and manage medications.

Peer Support Specialists: Individuals with lived experience in behavioral-health or substance-use recovery. They offer unique guidance, encouragement, and a perspective that only someone who has "been there" can provide.

Case Managers and Care Coordinators: Specialists who help you navigate the "outside world," connecting you to housing resources, benefits, food stability, and community supports.

Nurses: Focused on your physical health, medication management, and "whole-person" wellness. They ensure your physical and mental healthcare work together seamlessly.

Administrative Staff: Our front desk and call center teams are your first point of contact, ensuring you can access care easily and that your appointments are scheduled smoothly.

How does SOUND deliver person-centered care?

Our team is compassionate, highly trained, and committed to person-centered care. This means:

You lead the way: We work with you to create a plan that fits your unique culture, values, and goals.

Collaborative Approach: Your team talks to one another (with your permission) to make sure everyone is on the same page regarding your care.

Holistic Support: We look at your whole life, not just a diagnosis, to help you thrive.

"We don't just treat symptoms; we partner with people to build the lives they want to live." – SOUND Clinician

Do you offer primary care services too?

SOUND focuses on behavioral health, but we do partner with International Community Health Services (ICHS) at our Auburn location to make access to medical care easier. ICHS operates a full primary care clinic at our Auburn location, so clients can receive medical and behavioral health support in the same place.

Do you have a pharmacy on-site where I can fill my prescriptions?

Yes. SOUND partners with Genoa Pharmacy to provide convenient, integrated prescription services. Our Lake City Way and Capitol Hill clinics each have onsite Genoa pharmacies. At our Auburn location, clients can easily access our partner Genoa Pharmacy, located just a few blocks away, for convenient prescription support.

How can we help?

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