As the state of Washington has taken steps to restart its economy, Sound introduced its own reopening on June 8 with most locations having expanded hours of operation, flexible work schedules for our team members and the continued expansion of telehealth services for our clients.
The organization, like many other providers, announced in March that it would reduce office hours at many locations to minimize risk and ensure the safety of team members and clients, while continuing to serve people in the community. Called the “Sound Urgent Care Model”, it was a 24/7 model of care that enabled us to triage care where and when clients needed it. This also included the use of telehealth for clients who preferred that.
“In planning our reopening, we have listened to the challenges and concerns that our team members and clients communicated with us,” says Sound President & CEO Patrick Evans. “We used best practices in transforming our locations and lobbies to support social distancing; collected personal protective gear for team members to work safely; and hired additional maintenance team members to keep our facilities clean.”
Though our June reopening signaled that clients could receive services in person, Sound remains very much focused on continuing to provide telehealth services, which increased significantly during the crisis. Given the success of this program, Sound plans on expanding its telehealth services, adding a robust new telemedicine platform to provide confidential and convenient support to new and existing clients, community members who are temporarily on Medicaid and for those with private insurance seeking support through our Sound Solutions program.