IT Support Analyst II (System Admin) Tukwila, WA

Administrative

posted on April 20, 2018

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Full time position with full time benefits (Tukwila). The IT Support Analyst II provides Tier 2 technical support to end-users at Sound and its partner agencies.  The Analyst is customer facing and defines technical problems and works with team members to timely resolve and/or determine solutions as needed. The IT Support Analyst II performs ongoing activities to maintain and enhance overall Sound technologies utilized by the agencies.

We offer a competitive benefits package to all full-time team members including Medical & Dental Insurance: Premium 100% paid by Sound for team-member coverage and child until the child’s 26th birthday, 401K, 3 weeks of Vacation, 11 Paid Holidays, and Life Insurance

 

ESSENTIAL FUNCTIONS:

  • Provides escalated Tier 2 support for more advanced system problems.
  • Provides IT support services to End-Users with a focus on helping them achieve positive business results.
  • Troubleshoots Microsoft Windows, Office applications, and basic end-user connectivity issues.
  • Sets up printers, installs and configures end-user laptops and desktops, and provides phone system administration.
  • Racks and installs of server/s and network gear.
  • Applies software image of office workstations; desktops, laptops.
  • Proactively identifies, resolves problems, and research answers and provides resources to other IT team members and users.
  • Provides Access Management services: creates and assigns user IDs; maintains security group permissions, email distribution groups and other accesses as required.
  • Performs desktop maintenance and support for Windows workstations.
  • Supports VOIP phone system including new phone line installation, adds, moves, and changes.
  • Manages and maintains Cisco layer 2 access switches and network monitoring tools.
  • Administers Active Directory and facilitates Group Policy management.
  • Supports VMware Horizon VDI and Microsoft Remote Desktop, as well as VPN remote access capability.
  • Using company vehicle travels to different Sound locations to troubleshoot, deliver, and set-up computer equipment.

SUPPLEMENTAL FUNCTIONS

  • As required, trains users on the use of email, telephones, and other software, as well as on IT policies and procedures.
  • Provides content expert assistance to Technology Department.
  • Performs other duties as needed and/or assigned.

 KEY WORK RELATIONSHIPS

This IT Analyst II works collaboratively with the Technology Support Team ND Project Leads. It requires the team member to demonstrate strong competency and exemplary trustworthiness to Sound supervisory and line team members throughout all departments of the company daily.

 

KNOWLEDGE, ABILITIES AND SKILLS:

  • Strong and diverse knowledge base and proven experience in multiple areas of Information Technology.
  • Outstanding customer service skills.
  • Excellent organizational skills and attention to detail.
  • Must be able to communicate effectively (both orally and in writing).
  • Ability to analyze reports and general documents.
  • Excellent logic and ability to define and creatively problem solve complex situations.
  • Broad awareness of enterprise information systems technologies.
  • Ability to troubleshoot PC hardware – Desktop, Laptops.
  • Ability to manage multiple tasks with varying priorities.
  • Familiarity with ITIL Service Desk best practices and procedures.

EDUCATION and/or EXPERIENCE:

  • Minimum of five years advanced technical support.
  • Proven customer or client service experience.
  • Demonstrable Windows operating system and MS Office expertise.
  • Proven experience in Microsoft Active Directory environments.
  • VMWare ESX Experience required.
  • Experience in the following technologies: Windows Server, Active Directory, Exchange Server, SharePoint, IP routing, Ethernet LANs, Network Printing.
  • Experience supporting mobile devices including iPhones.
  • Experience utilizing industry best practices and products to address risks and situations found in modern computing environments.
  • College degree in related field preferred.
  • Experience in a healthcare setting is desirable, but not required.

 

Salary=DOQ

Send letter of interest, resume and salary history to:  Sound, Attn: Alexis Owens, Job #18-083, 6400 Southcenter Blvd. Tukwila, WA 98188, or fax to (206) 302-2210, or e-mail to  Alexis.Owens@Sound.Health

 

Development Services Coordinator, Tukwila WA

Administrative

posted on April 18, 2018

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Full time position, with full time benefits (Tukwila). The Development Services Coordinator provides technical, administrative, grant  and event support to the Chief Development Officer and the Development Manager. Maintain a high standard of professionalism, confidentiality and discretion.  Manage multiple tasks in an organized manner in order to adhere to critical timelines.

We offer a competitive benefits package to all full-time team members including Medical & Dental Insurance: Premium 100% paid by Sound for team-member coverage and child until the child’s 26th birthday, 401K, 3 weeks of Vacation, 11 Paid Holidays, and Life Insurance

ESSENTIAL FUNCTIONS:

  • Responsible for creating and implementing effective donor and prospect data systems and efficient processeses as well as monitoring data security and backup procedures.
  • Prepare donor reports as requested for fundraising team.
  • Assist CDO with grant submissions and recording keeping. Monitor deadlines for grant impact reports and assist in their compilation.
  • Provide data and back up services to contract grantwriters in cooperation with CDO.
  • Provide technical and back end support for internal and external digital publications, newsletters and digital marketing.
  • Responsible for ongoing website updates.
  • Perform data entry into fundraising software of contacts, cash and in-kind donations and complete transactions with accounting department including monthly reconciliations.
  • Accurate and timely processing of donor thank you letters and acknowledgements.
  • Assist with event coordination to include logistics, promotional materials and
  • Make necessary preparations for bulk mail distribution.
  • Process invoices and check requests for development and marketing departments

SUPPLEMENTAL FUNCTIONS

  • Supports and participates during corporate networking events (may include some evenings).
  • Supports timely processing of invoices.
  • Performs other duties as assigned

KEY WORK RELATIONSHIPS

  • Maintain a high standard of professionalism, confidentiality and discretion, while dealing with Sound leadership and team members routinely.
  • The individual’s reliability and trustworthiness must be beyond question.
  • They will interact often with vendors and external sponsors and donors.

KNOWLEDGE, ABILITIES AND SKILLS:

  • Requires excellent organizational skills, and ability to thrive in a dynamic, ever-changing work environment.
  • Must be able to work independently when appropriate but must also be willing to accept input from various management team members.
  • Ability to multi-task duties while dealing with unexpected timeframes and maintain high standards for
  • Must be able to communicate very effectively, both orally and in writing.
  • Familiarity with email marketing software is essential.
  • Familiarity with fundraising software is essential, Raiser’s Edge preferred.
  • Demonstrated attention to detail required.
  • Must be available to work evening events on occasion.
  • Ability to deliver materials to donors and events as needed (transportation or alternative means required).

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree with a minimum of two years proven achievement in development office performing administrative functions or equivalent work experience.
  • Demonstrated ability to analyze and synthesize high volume of information.
  • Previous experience working with Raiser’s Edge database and wealth screening products is highly desirable.
  • Proficiency in MS Office suite of products required.
  • Previous experience related to development, fundraising and grants administration highly desirable.

Salary-DOQ

Send letter of interest, resume and salary history to:  Sound Attn: Alexis Owens, Job #18-077, 6400 Southcenter Blvd. Tukwila, WA 98188, or fax to (206) 302-2210, or e-mail to

Senior Accountant Tukwila, WA

Administrative

posted on March 2, 2018

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Full time position with full time benefits (Tukwila). The employee in this position is responsible for the day-to-day accounting functions and produces financial information in an accurate and timely manner under the direction of the Director of Accounting.  This position requires proactive interaction across the organization as well as precise, detailed hands-on work.

We offer a competitive benefits package to all full-time team members including Medical & Dental Insurance: Premium 100% paid by Sound for team-member coverage and child until the child’s 26th birthday, 401K, 3 weeks of Vacation, 11 Paid Holidays, and Life Insurance

ESSENTIAL FUNCTIONS:

  • Maintain the general ledger, including month-end account reconciliations/closings, and the preparation of monthly financial statements in accordance with GAAP.
  • Generate monthly financial statement packet, prepare variance analysis and narrative, and present packet to the Director of Accounting and the CFO.
  • Generate monthly program financial statements, distribute to program managers, assist program managers in reviewing their financials, make any corrections as needed, and help implement proactive and preventative measures to ensure accuracy.
  • Prepare and record journal entries.
  • Maintain the fixed asset module and prepare related journal entries, schedules, and reconciliations.
  • Manage intercompany transactions and reconciliations.
  • Complete general ledger account reconciliations on a monthly basis. Identify and correct reconciliation issues in a timely manner.
  • Provide various recurring and/or ad hoc financial reports.
  • Ensure the organization is fully prepared for its annual financial audit and participate appropriately throughout the audit.
  • Prepare the annual Form 990 tax filing.
  • File reports with regulatory agencies.
  • Assist with the budgeting process.
  • Act as a technical resource for non-accounting staff.
  • Add vendors and accounts to Microsoft Dynamics GP, noting reasonableness of vendors and appropriateness of accounts.
  • Participate in staff meetings, individual supervision, and assigned committees, as required.
  • Maintain current educational/technical skills by taking classes or attending conferences, coordinating with Director of Accounting.
  • Perform other duties as assigned by the Director of Accounting.

KNOWLEDGE, ABILITIES AND SKILLS:

  • Experience with Microsoft Dynamics GP and Management Reporter or similar software packages.
  • High level of proficiency with Microsoft Office (Excel, Word, Outlook) and Adobe (Acrobat DC).
  • Accuracy in keyboard and ten-key.
  • Knowledge of GAAP, nonprofit accounting, and extensive accounting and analysis experience.
  • Excellent problem-solving skills with the ability to provide guidance to others involved in a problem-solving process.
  • Ability to work effectively in a team environment.
  • Ability to work effectively with minimal supervision, manage multiple duties and priorities, and maintain high standards of accuracy, productivity, and confidentiality.
  • Ability to read, analyze, and interpret general business contracts and/or grants, spreadsheets, technical procedures, or governmental regulations.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of clinical or technical information and deal with several abstract and concrete variables.
  • Ability to utilize strong organizational and time management skills.
  • Ability to work comfortably with individuals from varying educational, professional, and economic backgrounds, and work compassionately with individuals who have a mental illness.
  • Good interpersonal, organizational, and communication skills.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree in business/accounting required.
  • At least five (5) years of broad accounting experience with increasing responsibilities.
  • Designation of CPA preferred.
  • Prior 501(c)(3) nonprofit accounting experience preferred.

Salary=DOQ

Send letter of interest, resume and salary history to:  Sound , Attn: Alexis Owens, Job #17-234, 6400 Southcenter Blvd. Tukwila, WA 98188, or fax to (206) 302-2210, or e-mail to