Revenue Cycle Specialist Tukwila, WA


posted on March 6, 2019


Full time position with full time benefits (Tukwila). The employee in this position supports the Revenue Cycle in the Finance Department by functioning as a specialist in reimbursement for Sound Mental Health. This role encompasses the entirety of the revenue cycle, from account set-up and eligibility verification to claim errors, corrections, A/R resolution, in-depth denial review and detailed review of client ledgers. This employee is responsible for making claim corrections based on review of 837 compile reports, including voids and refunds as appropriate.


  • Perform review and resolution of 837 error reports resulting from both the service batching to King County BHO and the Commercial claims batching done by the billing vendor (Netsmart RCM) on behalf of SMH.
  • Organize and prepare claim denial data and accounts receivable data to report regularly to the Client Financial Services Manager.
  • Research claim denials and make appropriate corrections to claim data that is either initially scrubbed or rejected or denied.
  • Communicate regularly with the billing vendor (Netsmart RCM) via email exchange, FTP site uploads and bi-weekly meetings to ensure timely resolution to claim errors and issues.
  • Accurately set up new client financial eligibility.
  • Accurately enter financial data into the electronic health record.
  • Maintain current, accurate and up-to-date client payor information for the duration of the client’s treatment assuring that proper documentation is obtained.
  • Assist clinical staff in maintaining accurate client financial records.
  • Field customer service questions, both externally (from clients) and internally (from other SMH staff), relating to insurance coverage and benefits.
  • Run eligibility verification reports and complete corresponding updates in a timely manner.
  • Provide coverage for other team members’ work duties as needed for vacation and sick leave.
  • Sort and file all correspondence.
  • Participate in staff meetings, individual supervision, and assigned committees, as required.
  • Maintain ethical and competent client and peer relationships in the delivery of service.
  • Comply with all applicable federal, state, and county laws and regulations and SMH policies and procedures.
  • Perform all job duties in accordance with OSHA and company-designated safety regulations.
  • Ensure that audit standards are met with regard to client financial records and assist in annual audit.
  • Perform other duties as assigned by the Client Financial Services Manager.


  • Revenue cycle experience required.
  • Knowledge of 837 compile error reports and claim correction research is required.
  • Experience researching complex denial issues and bringing forth resolution.
  • Experience working with a third-party billing vendor is preferred.
  • Experience with insurance sites – Provider One and other Commercial payors preferred.
  • Experience using an electronic health record (EHR) – Netsmart Avatar preferred.
  • Thorough knowledge of insurance benefit terminology and medical billing concepts.
  • Ability to communicate effectively, verbally and in writing.
  • Strong attention to detail and work accuracy.
  • Accuracy in keyboard and ten-key.
  • Experience with automated accounting systems and Microsoft Office products such as Excel, Outlook, and Word.
  • Ability to plan and schedule work assignments with high work volume.
  • Ability to work under pressure to meet stringent deadlines.
  • Ability to work effectively in a team environment.
  • Ability to work effectively with minimal supervision, manage multiple duties and priorities, and maintain high standards for accuracy, productivity and confidentiality.
  • Ability to work comfortably with individuals from varying educational, professional, and economic backgrounds, and work compassionately with individuals who have a mental illness.


  • Associate’s degree in business/accounting preferred.
  • At least five (5) years of related experience preferred.
  • Or equivalent combination of education and experience.


Send letter of interest, resume and salary history to:  Sound, Attn:Alexis Owens, 6400 Southcenter Blvd. Tukwila, WA 98188, or fax to (206) 302-2210, or e-mail to Alexis.Owens@Sound.Health



Kitchen Aide – On Call Auburn, WA


posted on February 21, 2019


The Kitchen Aide assists the Cook and/or Kitchen Supervisor in meal preparation and serving, and washes dishes at one or more residential sites (Auburn) under the guidance of the Cook or Kitchen Supervisor.  This is an hourly (non-exempt) position; incumbent is eligible for overtime compensation.

Essential Functions:

  • Set up tray car, dessert and beverages for meal service.
  • Wash dishes following meal service at residential facility, following health and safety regulations.
  • Clean kitchen and dining room as necessary during the workday.
  • Clean kitchen and dining room floors following meal service.
  • Provide back up for Cook for vacation and sick coverage.
  • Maintain cleanliness of dry food storage area.
  • Participate in staff meetings, individual supervision and assigned committees, as required.
  • Participate in at least 24 hours of continuing education on an annual basis.
  • Maintain ethical and competent consumer and peer relationships in the delivery of service.
  • Comply with all applicable federal, state and county laws and regulations, and Sound policies and procedures.
  • Perform all job duties in accordance with OSHA and company-designated safety and health regulations.
  • Perform other duties as assigned.
  • Understand recovery concepts in behavioral health
  • Apply recovery concepts, as appropriate to my work at Sound
  • Synthesize and demonstrate recovery concepts in my work at Sound


  • Work with individuals with a mental disability.
  • Good interpersonal and organizational skills
  • Good communication skills.
  • Flexible to change.
  • Prioritize and manage multiple tasks effectively.
  • Show initiative and be willing to learn new skills.



  • High school diploma or general education degree (GED) required, and
  • Six months of food service experience (to include cooking) in an institutional setting preferred.
  • Food Handlers permit, or ability to obtain a permit within 30 days of employment required.



Salary = DOQ.


Send letter of interest, resume and salary history to: Sound Mental Health, Attn: Alexis Owens, Job #18-215, 6400 Southcenter Blvd, Tukwila, WA 98188 or fax to (206) 302-2210, or e-mail to


Janitorial Technician Greater Seattle Area, WA


posted on February 20, 2019


12 Full time positions, all with full time benefits (Greater King County). Under the direction of the Janitorial supervisor, this position is responsible for performing janitorial duties for Sound’s office and residential locations. Knowledge or willingness to learn proper cleaning techniques is essential. Attention to detail is also required.

We offer a competitive benefits package to all full-time team members including Medical & Dental Insurance: Premium 100% paid by Sound for team-member coverage and child until the child’s 26th birthday, 401K, 3 weeks of Vacation, 11 Paid Holidays, and Life Insurance.

Essential Functions:

Daily job responsibilities/functions to include, but not be limited to:

  • Vacuuming, sweeping, and mopping of flooring and stairs. Cleaning and sanitizing bathrooms.  Cleaning sinks, countertops, microwaves, and refrigerators in break rooms.  Restocking supplies in bathrooms, break rooms and common areas.
  • Emptying all trash cans and replacing liners; and cleaning receptacles as necessary. Dusting and cleaning office desks and furniture that are not cluttered. Cleaning windowsills and windows.
  • Maintaining janitor closets in a clean, organized and safe manner. Maintaining janitorial equipment in a clean, safe and operable condition. Wearing proper Personal Protective Equipment at all times.
  • Maintaining supply closets in a clean, organized and safe manner. Adhering to OSHA standards in relation to the proper use of chemicals and equipment involved in the day-to-day completion of custodial cleaning tasks.
  • Completing other routine maintenance duties as assigned.


  • Good communication and interpersonal skills.
  • Good client/customer service skills. Ability to follow oral and written instructions.
  • Ability to prioritize multiple tasks.
  • Ability to work effectively with a team.
  • Ability to work independently as needed to support the group effort. Basic knowledge of cleaning products or willing to learn.


  • A minimum of high school diploma or its equivalent.
  • A minimum of two years working experience in a custodial service based position with experience in custodial cleaning practices.
  • Strongly Preferred:
    • Language Skills: Ability to read, must exhibit the ability to communicate with the staff and co-workers in an appropriate and ethical manner using basic English.
    • Mathematical Skills: Ability to perform basic mathematical equations.
    • Reasoning Ability: Ability to apply principles of logical thinking of a wide range of practical problems. Ability to deal with a variety of abstract or concrete variables.


Salary = DOQ

Send letter of interest, resume and salary history to:  Sound, Alexis Owens, 6400 Southcenter Blvd, Tukwila WA, 98188, or fax to (206) 302-2210, or e-mail to Alexis.Owens@Sound.Health