Behavioral Health Workforce Shortage Continues to Challenge Providers

Despite record job openings in the US, there is a continued shortage of workers. This shortage spans just about every industry from restaurants and delivery companies — to healthcare. Sound, like so many other healthcare providers, continues to be strained by a workforce shortage that challenges our ability to serve the growing number of people in the community who need services. Sound’s executive team has made workforce recruitment and retention a top priority, with a number of departments directly partnering and collaborating with the People Operations department to bolster that effort. The Learning department, led by Chief Learning Officer, Susie Winston, is heavily involved, using Winston’s connections to expand the recruitment pipeline with universities and colleges. With a longer term vision in mind, the organization has enhanced its internship program, which has successfully introduced new talent to our ranks. Many of our interns receive valuable hands on experience serving our clients and often the position leads to full time employment. The Marketing and Public Relations department also got involved in the effort though designing and implementing an integrated 8-week communications and outreach campaign this past quarter to build greater awareness about available openings at the organization. In addition, the department has developed Public Service Announcements, media relations efforts and a collaboration with People Operations to develop targeted social media content.

People Operations has been aggressively promoting openings through the job sites, including Indeed, and others and has implemented a new Cloud-based recruiting platform called iCIMS, which will enhance Sound’s efforts to attract, engage and hire qualified talent as well as measure the impact of its campaigns.

The national trend of workforce shortages is likely to be a longer term issue, creating the ongoing need here for collaboration and partnership to continue aggressive and creative recruitment.

To learn more about how you can support Sound in its recruitment efforts, or if you know of a candidate who may want to work for us, please email To visit our careers page, visit

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