Sound Safety Team Ensures a Proactive Culture of Safety During COVID-19 and All the Time

At Sound, our safety policies and management approach are designed to promote a safe work culture for over 800 team members and 23,000 clients. The Sound Safety Management Team, led by Safety & Emergency Manager Hailey Willmann, focuses on training and educating our team members and eliminating work hazards, during COVID-19 and all the time.

“As our facilities reopen, every precaution is being taken to minimize the risk of infection, for both team members and clients,” says Willmann.  “We are going above and beyond to follow state and national protocols. Nothing is more important than the safety of our people.”

To continuously improve, Willmann and team set companywide and facility-specific safety goals, track leading safety indicators weekly, and facilitate a multi-weekly check in with program team leaders to learn about their concerns and receive feedback on protocols. The team helps protect people by providing personal protective equipment (PPE), sanitizing supplies, barriers and new, easy-to-clean furniture.  There are also re-opening protocols, mask requirements and safety procedures posted on the company’s intranet, for Sound employees to reference.

“Keeping people safe at Sound begins by developing a culture of safety and being proactive in our actions. This requires a team effort,” says Vice President & Chief Operations Officer Guy Delisi. “We are impressed with how the team is coming together to keep the community safe. We are oneSOUND.”


Sound continues to be here for our community, accepting new clients and serving our current clients during the COVID-19 crisis. We are ready to support and serve you.

You can make an appointment to meet with a team member M-F at a time and location that works for you, whether that is face-to-face, or telehealth.

Walk-In service hours are limited at this time, due to COVID.

Please call us first at (206)302-2300 to ensure you can get an appointment.

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